Senior Customer Engagement Manager in Poland (#15016627)

Work type:
Technical Level:
Job Category:
Business Development
Engagement Team
N-iX is an international company with Ukrainian roots that helps businesses across the globe develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in six countries spanning Europe and the US. Today, we are a strong community of 1,700+ professionals and a reliable partner for global industry leaders and Fortune 500 companies. N-iX is actively hiring in Poland and has an office in Krakow. 
Now we are looking for a Customer Engagement Manager/Sales Manager to join our team. As a Customer Engagement Manager you will be working with a rich pipeline of potential clients focusing on deals conversion/closure of mid-size and enterprise size businesses (including market leaders, world-known companies and startups, Fortune 500 and Fortune 100 clients) through management of the whole pre-sales and sales process (including deal closure). This is a unique direct client-facing role where Customer Engagement Manager has a possibility to be the key frontline person with the client, develop and implement his/her own sales strategies leveraging company's rich expertise and portfolio.
  • Responsible for coordinating the overall pre-sales process, from initial contact of potential customers until contract execution stage
  • Effectively work with assigned pipeline of potential requests, evaluating the most prospective opportunities, develop and implement sales strategies to convert them into business
  • Prepare proposals, RFI/RFPs, commercial offers, tender documentation, presentations as part of deal conversion journey
  • Present N-iX relevant services, expertise and portfolio in a professional manner to address prospects’ interests
  • Keep an accurate database of developed sales artifacts and maintain proper and systematic CRM records (Salesforce)
  • Tightly cooperate with internal company units/stakeholders and follow established processes to ensure the smooth project sales and kick-off
  • Act in compliance to all Company Policies & Procedures

Required Experience and Skills:
  • M.S./M.A. degree, tech or non-tech (applied math, computer science, applied linguistics, international relations etc.)
  • 3+ years of experience in similar role
  • Experience of working in other IT industry related-role will be a plus (QA, BA, PM etc)
  • Experience of abroad education (i.e. undergraduate year, exchange, MS degree etc) will be a plus
  • English spoken and written - advanced level
  • German, or other foreign language will be a plus
  • Understanding of how IT outsourcing business works
  • Deep knowledge of software development life cycles (SDLC), software engineering methodologies and frameworks
  • Knowledge of estimation techniques and ability to transform the latter into sales quota.
  • Knowledge of most common services/cooperation models in IT outsourcing business and corresponding billing models
  • Experience of working with legal documentation, moderation of legal and procurement negotiations process
  • Superior business correspondence skills
  • High analytical skills (ability to analyze and recognize potential clients’ needs and find appropriate solutions)
  • Strong project management and prioritization skills
  • Risk management skills
  • Time management and self-organization skills
  • Result orientation and ability to provide results in short term
  • Superior presentation skills
  • Proactiveness, ability to multitask
  • Available for business travel

We offer:
  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Flexible and personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Paid vacation days, sick leaves, and days off
  • Healthcare & Sport program
  • Medical insurance
  • Memorable anniversary presents
  • Corporate events and team buildings

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