N-iX is looking for a Senior Client Partner to join our newly established Client Partnership organization. As a Senior Client Partner, you will be working with both N-iX Delivery organization and our Key Clients Accounts representatives in the Middle East (Azerbaijan and UAE) to maintain a high level of satisfaction through multiple years of partnership and generate and convert mutually beneficial business opportunities. Among N-iX’s key accounts in the Middle East region are well-known companies in Telecom, Fintech and Education domains that develop their new brand software products and systems with N-iX. Senior Client Partner will be closely working with several Key Clients accounts during their post-sales stage with N-iX. He/she will utilize hunting and farming strategies to achieve account development goals with assigned Key Clients (up to 5 accounts). Responsibilities:
Onboard N-iX’s new Client at the company’s organization and help deliver upon N-iX commitments on Client’s immediate and long-term needs;
Facilitate regular N-iX performance reviews with a Client’s representatives (monthly/quarterly rhythm);
Support Client’s Renewals – ongoing SOWs/contracts and other commercial and legal documents of established cooperation framework.
Develop and maintain Account growth and communication plans.
Identify and track cooperation opportunities with existing and new Clients’ stakeholders/organizations.
Identify and present relevant N-iX expertise, experience and case studies (or similar information) to effectively address open opportunities/client’s representatives’ needs.
Identify and engage new stakeholders of a Client, develop and maintain Account stakeholders map.
Analyze and address client satisfaction responses, manage incidents resolutions (if any); follow-up on action items.
Build and maintain account reports, developed for N-iX internal stakeholders’ usage, including N-iX Strategic Group on assigned accounts (regular and on-demand)
M. Sc in economics, computer science, applied math or similar
Master of Business Administration will be a plus
Previous experience working with multinational global IT technology businesses.
5+ years in IT Outsourcing business as part of technical, sales/, project or account management teams.
Upper-intermediate + level of English
German, Spanish speaking skills will be a plus
Knowledge of the most common estimation techniques and ability to transform the estimates into Sales Quota
Understanding of the Project Management phases and processes
Understanding of Talent Management specifics in IT
Knowledge of Typical Services/Cooperation Models in IT and corresponding Billing Models
Business documentation and business correspondence. Understanding of how to prepare bids, offers, commercial proposals, RFIs, RFPs;
Proficiency in business correspondence and communication with different level stakeholders (from middle management to C-level management)
Work with legal documentation. Being able to address cooperation, commercial, compliance and legal requirements on the opportunities to corresponding contract terms
Experience working with CRM (Salesforce, HubSpot or similar)
Proactive, outspoken, effective communicator and presenter, with high EQ
Disciplined, process/results driver
Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Flexible and personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing