Technical Application Support (#15538601)

N-iX is looking for a talented Technical Application Engineer who can become a part of our team and contribute new ideas into product development.

Orbus is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis and Application Portfolio Management headquartered in London. Orbus has customers spanning the Americas, EMEA, Australasia and Asia-Pacific regions as well as all verticals sectors, both government and commercial.  Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

Requirements:  

• Solid communication in English
• Experience work with applications (support L1, L2, troubleshooting)
• Client-oriented and client facing skills 
• Willing to work Mon-Fri from 13:00 – 21.30 (Ukraine time) or 15:30 – 00.00 (Ukraine time)  

Nice to have:  

• SQL scripts (writing, understanding errors)

Responsibilities:   

• Troubleshoot day-to-day user issues on all environments
• Handle escalations to other teams as appropriate
• Serve as a primary - direct and personal - contact point for any technical and usage questions and issues
• Respond to clients requests, tickets and follow up with them with statuses and resolutions

We offer:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Flexible and personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Paid vacation days, sick leaves, and days off
• Healthcare & Sport program
• Medical insurance
• Memorable anniversary presents
• Corporate events and team buildings