Middle Support Engineer (#1895)

Ukraine
Work type:
Office/Remote
Technical Level:
Middle
Job Category:
Software Development
Project:
Lebara

N-IX is looking for a talented Middle Application Support Engineer to join our team!  

Our client is one of Europe's fastest-growing mobile companies with 4.5  million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model.

Responsibilities:

  • User requests management: fix the data to resolve a problem for specific customers
  • Incident management: handling customer complaints, P1,P2,P3. Root Cause analysis
  • Problem management (highlight issues which appear often)
  • Jira bug/task creation
  • System improvements advising
  • Hands on Alerting/Monitoring; review and improve existing alerting
  • Creating and updating documentation (business flow and how things are working under the hood)
  • Cross team (tech/business) communication
  • Post-incident analysis (Report preparation, script creation for affected data issue resolving)
  • Data quality check (fixing data inconsistency/discrepancy)

Requirements:

  • 2+ years of experience working with incidents/customer support
  • Strong experience in writing complex SQL queries
  • Skills in reading logs, making root cause analysis
  • Upper - intermediate level of English

Goals:

  • Resolving tickets raised by customers quickly, within maximum 2 business days
  • Reducing alerts amount
  • Improving service quality by increasing monitoring time
  • Speed up issue investigation
  • Share information in the team
  • Improve daily support activities

Would be a plus:

  • MS CRM / MS CRM Web service
  • GIT / Azure DevOps
  • ITIL
  • IIS
  • Azure: LogicApps/Functions, Service Fabric, API Apps, AKS, Redis
  • App Insight (Kusto Query Language) 

We offer:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits