N-IX is looking for a talented Middle Application Support Engineer to join our team!
Our client is one of Europe's fastest-growing mobile companies with 4.5 million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model.
Responsibilities:
- User requests management: fix the data to resolve a problem for specific customers
- Incident management: handling customer complaints, P1,P2,P3. Root Cause analysis
- Problem management (highlight issues which appear often)
- Jira bug/task creation
- System improvements advising
- Hands on Alerting/Monitoring; review and improve existing alerting
- Creating and updating documentation (business flow and how things are working under the hood)
- Cross team (tech/business) communication
- Post-incident analysis (Report preparation, script creation for affected data issue resolving)
- Data quality check (fixing data inconsistency/discrepancy)
Requirements:
- 2+ years of experience working with incidents/customer support
- Strong experience in writing complex SQL queries
- Skills in reading logs, making root cause analysis
- Upper - intermediate level of English
Goals:
- Resolving tickets raised by customers quickly, within maximum 2 business days
- Reducing alerts amount
- Improving service quality by increasing monitoring time
- Speed up issue investigation
- Share information in the team
- Improve daily support activities
Would be a plus:
- MS CRM / MS CRM Web service
- GIT / Azure DevOps
- ITIL
- IIS
- Azure: LogicApps/Functions, Service Fabric, API Apps, AKS, Redis
- App Insight (Kusto Query Language)
We offer:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits