Technical Support Engineer (#4124)

We are seeking a technically skilled senior Support Engineer (cloud experience) with expertise in Kubernetes, Docker, and RESTful APIs. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams.

This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.

Key Responsibilities

• Classify, prioritize, analyze, troubleshoot, and resolve support tickets via our ticketing system and community forum.
• Provide outstanding support for Business Hub and Analytics Platform.
• Troubleshoot issues over calls with customers when needed.
  Occasionally build KNIME workflows to support issue resolution (training will be provided).
• Collaborate closely with fellow support engineers and development team members.
  Contribute to continuous improvement of support processes, tools, and knowledge sharing.
• Share technical insights with the development team to improve future releases.
• Participate in on-call rotations for critical issues.
  
  

Requirements

• 5+ years of Proven experience administering and troubleshooting software solutions on Linux and/or Windows.
  Hands-on experience with Kubernetes deployments, Docker, and RESTful APIs.
• Familiarity with applications built using Java, JavaScript, Python, Go, and SQL databases;
• Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.
• Knowledge of major cloud infrastructures (AWS, Azure, GCP).
  Strong experience or ready to work in  software support, ticket management, and escalation processes.
• Excellent communication skills in English (written and spoken).
• Ability to clearly explain technical concepts to diverse audiences.
  Strong self-organization, curiosity, and eagerness to learn.