Application Operations Analyst (#14292044)

SPECIAL REFERRAL BONUS $1500
Location:
Remote, Dnipro, Vinnytsia, Zaporizhzhia, Lviv, Kyiv
Technical Level:
Middle
Job Category:
Software Development
Project:
Farmer's Fridge

N-iX is looking for an Application Operations Analyst to provide technical troubleshooting for Farmer`s Fridge employees. This person will support our internal tools and products, advocating for data integrity, process refinement, and driving solutions for the business.

Our Client`s mission to make it simple for everyone to eat well. Company serves healthy, handcrafted meals and snacks from our growing network of 400+ software-enabled vending machines that we refer to as smart Fridges. They are striving to change the food system from the ground up – one Fridge or delivery at a time. 

Client`s team cares about the business, the impact product makes, and each other. Company is data-driven, innovative, and quick to move on a good idea. N-iX is looking for people who want to collaborate in an entrepreneurial, inclusive culture and have a passion to succeed.

Responsibilities:

  • Provide support for the Farmer’s Fridge application environment and triage issues across the business
  • Monitor queues, maintain OLAs/SLAs, and manage incidents end-to-end
  • Work with stakeholders to identify common issues and drive solutions upstream
  • Create and maintain technical documentation
  • Translate technology concepts into business language for end users and vice versa
  • Perform QA manual regression testing and bug documentation
  • Communicate with Engineering teams with a clear escalation strategy
  • Operate in a cross-functional environment, remaining focused on established priorities on the AppOps and Engineering teams

Requirements:

  • Strong communication skills with the ability to speak to both technical and non-technical users
  • Proven multitasking skills, preferably with demonstrated experience working with a project management ticketing and documentation platform (we use Asana, Jira, and Confluence)
  • Some exposure to software development and the desire to strengthen your coding and scripting skills
  • A customer-focused approach to problem-solving
  • Familiarity with the following languages/tools: AWS (CloudWatch, DynamoDB, S3, Cloud9, Lambda), GitHub, Python, Linux, Java
  • A drive for process improvement. You already have ideas of how to modify/optimize existing monitoring tools

We offer:

  • Flexible working hours
  • A competitive salary and good compensation package
  • Best hardware
  • A masseur and a corporate doctor
  • Healthcare & sport benefits
  • An inspiring and comfy office

Professional growth:

  • Challenging tasks and innovative projects
  • Meetups and events for professional development
  • An individual development plan
  • Mentorship program

Fun:

  • Corporate events and outstanding parties
  • Exciting team buildings
  • Memorable anniversary presents
  • A fun zone where you can play video games, foosball, ping pong, and more