N-iX

Sorry, this position is not available anymore

Application Support Engineer

Location:
Lviv
Technical Level:
Middle
Job Category:
Customer Support
Project:
Orbus Software
We are looking for Application Support Engineer to join for our team. 

Headquartered in London, our Client is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis and Application Portfolio Management. The Client has customers spanning the Americas, EMEA, Australasia and Asia-Pacific regions as well as all verticals sectors, both government and commercial. Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.
 
Responsibilities

  • Providing application support for Orbus Software products, to our customer base, Consultancy and Sales Teams
  • Installing Orbus Products
  • Managing incident lifecycle in Zendesk
  • Keeping up with strict SLAs
  • Engaging with other teams within geographically dispersed organization in order to provide best possible product support
  • Funneling product related feedback back to Product & Development teams to help us improve our products
Required Skills & Experience
  • Excellent interpersonal and customer communication skills in spoken and written English
  • A desire to learn and develop in a fast paced environment
  • High proficiency in MS Office and MS Visio
  • Ready to work shift hours 8:00-17:00 and 15:00-23:00
Nice to have
  • Experience in Application Support – 1st or 2nd line
  • Knowledge of SQL
  • Experience with Windows troubleshooting
  • Understanding of Active Directory, DNS and Windows networks 
We offer:
  • A competitive salary and good compensation package
  • Possibility of partial remote work
  • Best hardware
  • A masseur and a corporate doctor
  • An inspiring and comfy office
Professional growth:
  • Challenging tasks and innovative projects
  • An individual development plan
  • A personal education budget
  • Mentorship program
  • Business Trips
Fun:
  • Corporate events and outstanding parties
  • Exciting team buildings
  • Memorable anniversary presents
  • A fun zone where you can play video games, football, ping pong, and more.

Subscribe to your search result

We’ll drop you a note when there are new jobs that match your search.

By clicking subscribe, you agree to receive emails from us about open positions. There’s an unsubscribe link in the email if you change your mind later.