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Application Support Engineer

Location:
Lviv, Ukraine
Technical Level:
Middle
Job Category:
Customer Support
Project:
Orbus Software
We are looking for Application Support Engineer to join for our team. 

Headquartered in London, our Client is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis and Application Portfolio Management. The Client has customers spanning the Americas, EMEA, Australasia and Asia-Pacific regions as well as all verticals sectors, both government and commercial. Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.
 
Responsibilities

  • Providing application support for Orbus Software products, to our customer base, Consultancy and Sales Teams
  • Installing Orbus Products
  • Managing incident lifecycle in Zendesk
  • Keeping up with strict SLAs
  • Engaging with other teams within geographically dispersed organization in order to provide best possible product support
  • Funneling product related feedback back to Product & Development teams to help us improve our products
Required Skills & Experience
  • Excellent interpersonal and customer communication skills in spoken and written English
  • A desire to learn and develop in a fast paced environment
  • High proficiency in MS Office and MS Visio
  • Ready to work shift hours 8:00-17:00 and 15:00-23:00
Nice to have
  • Experience in Application Support – 1st or 2nd line
  • Knowledge of SQL
  • Experience with Windows troubleshooting
  • Understanding of Active Directory, DNS and Windows networks 
We offer:
  • A competitive salary and good compensation package
  • Possibility of partial remote work
  • Best hardware
  • A masseur and a corporate doctor
  • An inspiring and comfy office
Professional growth:
  • Challenging tasks and innovative projects
  • An individual development plan
  • A personal education budget
  • Mentorship program
  • Business Trips
Fun:
  • Corporate events and outstanding parties
  • Exciting team buildings
  • Memorable anniversary presents
  • A fun zone where you can play video games, football, ping pong, and more.