We are looking for Application Support Engineer to join for our team.
Headquartered in London, our Client is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis and Application Portfolio Management. The Client has customers spanning the Americas, EMEA, Australasia and Asia-Pacific regions as well as all verticals sectors, both government and commercial. Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.
Responsibilities
Providing application support for Orbus Software products, to our customer base, Consultancy and Sales Teams
Installing Orbus Products
Managing incident lifecycle in Zendesk
Keeping up with strict SLAs
Engaging with other teams within geographically dispersed organization in order to provide best possible product support
Funneling product related feedback back to Product & Development teams to help us improve our products
Required Skills & Experience
Excellent interpersonal and customer communication skills in spoken and written English
A desire to learn and develop in a fast paced environment
High proficiency in MS Office and MS Visio
Ready to work shift hours 8:00-17:00 and 15:00-23:00
Nice to have
Experience in Application Support – 1st or 2nd line
Knowledge of SQL
Experience with Windows troubleshooting
Understanding of Active Directory, DNS and Windows networks
We offer:
A competitive salary and good compensation package
Possibility of partial remote work
Best hardware
A masseur and a corporate doctor
An inspiring and comfy office
Professional growth:
Challenging tasks and innovative projects
An individual development plan
A personal education budget
Mentorship program
Business Trips
Fun:
Corporate events and outstanding parties
Exciting team buildings
Memorable anniversary presents
A fun zone where you can play video games, football, ping pong, and more.
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