HR Operations Lead (#14322494)

Work type:
Flexible (Office/Remote)
Technical Level:
Job Category:
HR & Recruitment
Talent Management Department

N-iX is one of the fastest growing Ukrainian IT companies providing comprehensive software development services to a number of well-known international companies as well as European and US tech start-ups. Since 2002 we’ve delivered excellence in software engineering and deep domain expertise in finance, healthcare, hospitality, telecom and other industries, helping our clients to implement technology and business transformations.

We are looking for HR Operations Lead that takes initiative to be a forward thinker in a fast growing environment. In this position, you will primarily act as a driver and consultant for company management on all issues related to HR operations processes. 


  • Managing the administration and proper maintenance of HR policies, processes, and procedures including, but not limited to, employee relations, contract management, benefits
  • Audit and analysis of all HR Operations processes, suggestions and implementation of ideas for optimization, implementation of new business policies and processes and improvement of the existing ones
  • Organizational Structure maintenance and catalog management
  • Conducting various market research with regard to different aspects of HR operations (i.e. benefits package, salary market ranges, etc.), benchmarking analysis and suggesting improvements for the company
  • Coordinate employees' contract management process in the Company
  • Coordinate the process of determining and documenting the candidates' employment eligibility based on background check results, disclosure, and established criteria
  • Coordinate the process of the necessary documents signing with new hires before the start date, completing the joining formalities, and finishing the joining process in BPM
  • Support the cooperation with Language School, administrate the Language School and Education/Certification compensation process for employees
  • Maintain up-to-date Knowledge Base content on policies, procedures & FAQs related to HR Operations area of responsibility
  • Evaluate employee relations concerns and determine next steps, including ownership and escalation
  • Ensure quality and integrity of all HR data input in the system by performing ongoing audits
  • Calculate and analyze HR Operations KPIs, suggest and implement ideas for improving
  • Maintaining confidentiality, integrity and availability of information assets within functional responsibilities
  • Delivery of a secure, reliable service for internal and external stakeholders who need confidence and assurance
  • Compliance with all Company Policies


  • 3+ years’ of experience in HRM, Organizational Development or related field
  • Fluent English
  • Demonstrated ability to organize and manage multiple tasks in a quick moving environment
  • Proven experience in data analysis and management, strong analytical mindset
  • Ability to manage complex and ambiguous situations and independently drive to solutions
  • Understanding of key processes at each stage of HR cycle
  • Excellent interpersonal, presentation, and communication skills
  • Passionate about continuous improvement approach
  • Experience in a systematic international company is a strong advantage


  • To take decisions within the provided authority and responsibilities, and to escalate issues to the appropriate stakeholders in case of need
  • To obtain the benefits of cooperation as ensured by Company Policies & Procedures

Organizational relationship:

Reports directly to VP People Operations

We offer:

  • Flexible hours approach
  • 18 business days of payable annual free-time
  • 10 days of paid sick leave
  • Competitive compensation package

Professional growth:

  • Challenging tasks and projects
  • Individual Development Plan
  • Performance appraisal


  • Team buildings
  • Corporate events and outstanding parties
  • Anniversary presents