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Application Support Engineer


We are looking for Application Support Engineer who will be responsible for the technical support for our portfolio of products and help keep our customers running smoothly for our large and growing user base. This position will collaborate with Customer Care team to identify and resolve problems observed in our web, client-side and mobile applications. Strong problem-solving skills, technical knowledge in a variety of areas and the ability to multi-task are essential.

Work closely with Customer Care team to:
  • Resolve problems preventing our client-side application from successfully interfacing with Point of Sale systems
  • Diagnose network connectivity problems affecting data transfers from our customers
  • Identify enhancements and tools that can help the team be even more effective
  • Determine the root cause of those rare bugs we have
  • Coordinate with Development and QA to get those fixes into the product
  • Expect to exercise your SQL skills, and work with our Infrastructure group for issues regarding schema and data issues
  • Populate our wiki with articles on troubleshooting techniques, application functionality, etc
Qualifications:
  • BS in Computer Science/Engineering, Information Systems, related technical field preferred
  • 3+ years supporting production systems
  • Strong verbal and written communication skills
  • Able to discuss technical issues with a non-technical audience
  • Proficiency in troubleshooting, code debugging, performance tuning
  • Must be able to handle multiple issues concurrently and see them through to resolution
  • Must be initiative based and self-motivated
  • Familiar with SCM systems like Subversion, Git/GitHub, Bitbucket, etc.
Requirements:
  • Java/Node.js application support/troubleshooting experience
  • Comfortable using REST and/or SOAP APIs
  • Java and application servers like Tomcat
  • Front-end web technologies including CSS, HTML, and JavaScript
  • NoSQL databases such as MongoDB and/or SQL, JDBC, and relational databases
  • TCP/IP networking
  • MS Windows troubleshooting (Sysinternals utilities, etc)
We offer:
  • Flexible working hours
  • A competitive salary and good compensation package
  • Possibility of partial remote work
  • Best hardware
  • A masseur and a corporate doctor
  • An inspiring and comfy office
Professional growth:
  • Challenging tasks and innovative projects
  • An individual development plan
  • A personal education budget
  • Mentorship program
  • Business trips
Fun:
  • Corporate events and outstanding parties
  • Exciting team buildings
  • Memorable anniversary presents
  • A fun zone where you can play video games, football, ping pong, and more
Apply now

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