Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

We’re on the hunt for a Backend “Ruby on Rails” focused Software Engineers to work on our industry-leading customer feedback and quality management platform built specifically for customer service teams, Stella Connect platform, joining a growing team of 18 engineers working on an industry-leading and unique product.

We are looking for a team-oriented, collaborative, and motivated software engineers to help solve challenging technical problems and take the industry leading SaaS platform to the next level.

As a backend engineer, you will build highly performant, scalable, and robust APIs and related backend components for Stella Connect web apps. You will build on Stella Connect’s state-of-the-art core service infrastructure and platform and your work will connect the world’s leading business to their customers, using modern web technologies over service-oriented architecture.

Responsibilities

• Ship great software that is scalable and robust and then keep it humming
• Drive the technical roadmap and definition and help the team prioritize and plan
• Work with a globally distributed team to ensure uninterrupted service
• Identify gaps in knowledge, tools, and process and work with your manager & PM to address those
• Incorporate best development practices and habits and help build tooling to enforce the same
• Mentor and coach engineers
• Recommend improvements, security needs, best practices, etc (Your voice will be heard!)

Requirements

• Experience developing enterprise grade customer centric software in Ruby on Rails with a Web product
• SQL Experience (PostgreSQL preferred)
• ElasticSearch and GraphQL experiences would be a great addition
• Experience building distributed systems / enterprise systems on modern stack
• Experience with building and maintaining API's
• Ownership mindset with quality orientation and cloud SaaS experience
• Strong software engineering fundamentals
• Agile process experience, ability to work in fast-paced environment with distribute teams
• Easy-going, fun, team player
• BS in Computer Science, Engineering, or related field
• A communication pro. You must be able to discuss technical issues within the team pleasantly (We use Slack and Zoom primarily)
• Must have excellent communication in English – both verbal and written

We offer:

• Flexible working hours
• A competitive salary and good compensation package
• Best hardware
• A masseur and a corporate doctor
• Healthcare & sport benefits
• An inspiring, comfy, clean and safe office

Professional growth:

• Challenging tasks and innovative projects
• Meetups and events for professional development
• An individual development plan
• Mentorship program

Fun:

• Corporate events and outstanding parties
• Exciting team buildings
• Memorable anniversary presents
• A fun zone where you can play video games, football, ping pong, and more