Senior Client Partner (#14490681)

Work type:
Flexible (Office/Remote)
Technical Level:
Senior
Job Category:
Management

N-iX is looking for a Senior Client Partner to join our newly established Client Partnership organization. As a Senior Client Partner, you will be working with both N-iX Delivery organization and our Key Clients Accounts representatives to maintain high level of customer satisfaction through multiple years of partnership and generate and convert mutually beneficial business opportunities. Among N-iX’s key accounts are well-known companies from Fortune 100 / Fortune 500 lists and well-established mature technology businesses that develop their flagship software products and systems with N-iX for some time already.
 
Senior Client Partner will be closely working with several Key Clients accounts during their post-sales stage with N-iX. He/she will utilize hunting and farming strategies to achieve account development goals with assigned Key Clients (up to 5 accounts).
 
Responsibilities:

  • Onboard N-iX’s new Client at the company’s organization and help deliver upon N-iX commitments on Client’s immediate and long-term needs;
  • Facilitate regular N-iX performance reviews with a Client’s representatives (monthly/quarterly rhythm);
  • Support Client’s Renewals – ongoing SOWs/contracts and other commercial and legal documents of established cooperation framework.
  • Develop and maintain Account growth and communication plans.
  • Identify and track cooperation opportunities with existing and new Clients’ stakeholders/organizations.
  • Identify and present relevant N-iX expertise, experience and case studies (or similar information) to effectively address open opportunities/client’s representatives’ needs.
  • Identify and engage new stakeholders of a Client, develop and maintain Account stakeholders map.
  • Analyze and address client satisfaction responses, manage incidents resolutions (if any); follow-up on action items.
  • Build and maintain account reports, developed for N-iX internal stakeholders’ usage, including N-iX Strategic Group on assigned accounts (regular and on-demand)

 
Requirements:

  • M. Sc in economics, computer science, applied math or similar
  • Master of Business Administration will be a plus
  • Previous experience working with multinational global IT technology businesses.
  • 5+ years in IT Outsourcing business as part of technical, sales/pre-sales, project or account management teams.
  • Upper-intermediate + level of English
  • German, Spanish speaking skills will be a plus
  • Knowledge of the most common estimation techniques and ability to transform the estimates into Sales Quota
  • Understanding of the Project Management phases and processes
  • Understanding of Talent Management specifics in IT
  • Knowledge of Typical Services/Cooperation Models in IT and corresponding Billing Models
  • Business documentation and business correspondence. Understanding of how to prepare bids, offers, commercial proposals, RFIs, RFPs;
  • Proficiency in business correspondence and communication with different level stakeholders (from middle management to C-level management)
  • Work with legal documentation. Being able to address cooperation, commercial, compliance and legal requirements on the opportunities to corresponding contract terms
  • Experience working with CRM (Salesforce, HubSpot or similar)
  • Proactive, outspoken, effective communicator and presenter, with high EQ
  • Disciplined, process/results driver

 
We offer:

  • Flexible working format – remote, office-based or flexible
  • A competitive salary and good compensation package
  • 18 business days of payable annual free-time
  • 10 days of paid sick leave
  • Medical insurance
  • Healthcare & Sports program
  • Education reimbursement
  • COVID-19 support
  • Comfortable office spaces
  • Gym, masseur and corporate Doctor
  • Corporate events, parties, and team buildings.

 
 

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