Support Engineer (#14352086)

SPECIAL REFERRAL BONUS $1500
Work type:
Flexible (Office/Remote)
Technical Level:
Middle
Job Category:
IT
Project:
Orbus Software

Orbus Software is an independent software vendor and a leading global provider, recognized by Gartner and Forrester, of solutions for Business Transformation disciplines including Enterprise Architecture (EA), Business Process Analysis (BPA), and Application Portfolio Management (APM).

Responsibilities:

  • Providing technical support for our Orbus Software's customers as well as for internal users
  • Managing incident lifecycle in Zendesk
  • Engaging with other teams within geographically dispersed organization
  • Shift work pattern to cover US EST up to 3pm (10pm Ukr time) might be required on rota basis only

Desirable skills:

  •  Windows Server management
  • SQL Server administration and troubleshooting (Database Engine, Reporting Services, Integration Services)
  • Azure AD management, SSO implementation (SAML, OAuth)
  • Azure cloud computing (Azure SQL, Azure App Services, WVD)
  • IIS administration and troubleshooting
  • MS Office and Visio software installation, configuration, and troubleshooting.
  • Experience of Active Directory, DNS and Windows networks
  • Remote Services 
  • Experience in application support is welcome but not necessary.

We offer:

  • Flexible hours approach
  • Competitive salary and compensation package
  • 18 business days of payable annual free-time
  • 10 days of paid sick leave
  • Membership of the IT-BPO club card, loyalty program.
  • Gym, Masseur, and Doctor
  • Relax zones

Professional growth:

  • Challenging tasks and projects
  • Individual Development Plan
  • Personal education budget
  • Performance appraisal
  • Business trips

Fun:

  • Corporate events and outstanding parties
  • Team buildings
  • Anniversary presents

 

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