Technical Support Engineer (#14005307)

Work type:
Flexible (Office/Remote)
Technical Level:
Job Category:
Software Development
About the client:
Our client, is one of Europe's fastest growing mobile companies with over five million active customers, 1,000 employees worldwide and operations in eight countries. The client is using the mobile virtual network operator business model. As one of their core services, they provide “Pay As You Go” mobile SIM cards, targeted towards the needs of international communities and migrant workers. To cope with rapidly growing business demands our client is launching its R&D center in Lviv and Kyiv, Ukraine, with us.


  • Incident management including root cause and post-incident analysis
  • Problem management
  • Optimize logging/alerting/monitoring
  • Create and update documentation 


  • 2+ years of experience in application support
  • Excellent problem-solving abilities with abilities for end-to-end resolution
  • Strong analytical skills
  • Good knowledge of SQL
  • Understanding concepts and technologies in Azure DevOps, software development lifecycle, Cloud, microservices, and container platforms
  • Good written and verbal communication skills 
Would be a plus:
  • Knowledge of C# (code reading, scripts writing)
  • Monitoring system: Azure Portal, NewRelic, Kibana, Grafana, 
  • MS CRM
  • AKS, Service Bus, Redis, GIT, Win Server Administration, SSRS, Azure Data Explorer (Kusto), IIS
  • ITIL
We offer:
  • Flexible working hours
  • A competitive salary and good compensation package
  • Possibility of partial remote work
  • Best hardware
  • A masseur and a corporate doctor
  • Healthcare & sport benefits
  • An inspiring and comfy office

Professional growth:

  • Challenging tasks and innovative projects
  • Meetups and events for professional development
  • An individual development plan
  • Mentorship program


  • Corporate events and outstanding parties
  • Exciting team buildings
  • Memorable anniversary presents
  • A fun zone where you can play video games, foosball, ping pong, and more