Technical Writer (#13868843)

Referral Bonus
Work type:
Flexible (Office/Remote)
Technical Level:
Senior
Job Category:
Quality Assurance
Project:
Orbus Software
N-iX is looking for a Senior Technical Writer to join our Orbus team. 
Headquartered in London, our client is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis and Application Portfolio Management. The Client has customers spanning the Americas, EMEA, Australasia and Asia-Pacific regions as well as all verticals sectors, both government and commercial. Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

 

Requirements:
  • Excellent English writing and speaking skills are essential
  • Detail-oriented, organized, and proactive person to create precise, consistent, and clear documentation
  • Excellent cross-functional communication skills, requiring close interaction with Product Owners, UX/UI Designers, QA, Developers, and non-technical Stakeholders
  • Experience with API documentation (Swagger) is required
  • Experience with MS Office tools, SharePoint, HTML, Markdown
  • An ability to recognize areas for improvement, and provide proactive suggestions based on previous experience
  • Confidence in designing and delivering technical documentation according to DDLC and software documentation style guides
  • Ability to understand complex business and system requirements
  • An understanding of change control and document change management
  • Ability to work with the minimum of supervision
Responsibilities:
  • Convey technical material in a concise and effective manner which is appropriate for its intended audience
  • Quickly grasp complex technical concepts and make them easily understandable in text and pictures (Snagit)
  • Document existing and new functionality by working with POs and Stakeholders throughout the development lifecycle, using development artefacts (Stories and Features) and interviewing SMEs
  • Maintain a consistent user voice and tone that permeates through all text and documentation represented in Orbus
  • Create a detailed user documentation for use within the application such as operating instructions and “FAQ” pages
  • Work with and educate other documentation stakeholders to ensure standardization and commonality across product documentation assets
  • Ownership of product documentation, suggesting improvements and areas for expansion
  • Select an appropriate medium for the intended audience. This includes working with other departments to incorporate existing assets and video training
  • Gather feedback on deliverables as revise as new issues arise
  • Review all customer facing documentation to ensure it meets expected style and standards
  • Curate and manage the internal technical Wiki, advising teams on usage and content management
  • Review and advise teams on application UI text changes, and in some cases updating this
Desirable:
  • Experience of creating guides from entirely technical sources is preferable
  • Experience of using a Wiki based format is preferable but by no means essential
  • Experience with team collaboration tools (Azure DevOps/TFS, Teams, etc.)
  • Experience with Snagit
  • Experience with Umbraco CMS
  • Basic understanding of UX
We offer:
  • Flexible working hours
  • A competitive salary and good compensation package
  • Best hardware
  • A masseur and a corporate doctor
  • Healthcare & sport benefits
  • An inspiring, comfy, clean and safe office

Professional growth:

  • Challenging tasks and innovative projectt
  • ​Meetups and events for professional development
  • An individual development plan
  • Mentorship program

Fun:

  • Corporate events and outstanding parties
  • Exciting team buildings
  • Memorable anniversary presents
  • A fun zone where you can play video games, foosball, ping pong, and more.