Technical Writer (#14115771)

Work type:
Flexible (Office/Remote)
Technical Level:
Job Category:
Quality Assurance
Global electronics repair and service provider

Our client is a leading global electronics repair and service provider to many of the world's largest tech, med-tech, and telecom companies around the world, providing their customers with the best possible service and products resulting in the optimal brand and product experiences.

  • We are going to add value to the customers through:
  • Expertise with a genuine, personal touch
  • Time-proven and trustworthy execution
  • A global service platform and footprint
  • Substantiated, world-class systems to protect your clients
  • The desire and capability to innovate every process
  • Cutting edge IT platforms that create efficiency

The client’s future will be to continuously innovate how we interact with the customers and the customers’ products. The company will build a competitive edge on innovation. Creating efficiency and quality in every interaction will be an essential element of the client’s brand.


  • Convey technical material in a concise and effective manner that is appropriate for its intended audience
  • Quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Document existing and new functionality by working with POs and Stakeholders throughout the development lifecycle, using development artifacts (Stories and Features), and interviewing SMEs
  • Create detailed user documentation for use within the application such as operating instructions and “FAQ” pages
  • Work with and educate other documentation stakeholders to ensure standardization and commonality across product documentation assets
  • Ownership of product documentation, suggesting improvements and areas for expansion
  • Select an appropriate medium for the intended audience. This includes working with other departments to incorporate existing assets and video training
  • Gather feedback on deliverables as revise as new issues arise
  • Review all customer-facing documentation to ensure it meets expected style and standards
  • Curate and manage the internal technical Wiki, advising teams on usage and content management
  • Review and advise teams on application UI text changes, and in some cases updating this


  • Experience in creating guides from entirely technical sources is preferable
  • Experience in using a Wiki-based format is preferable but by no means essential
  • Experience with team collaboration tools (Jira/Confluence, Azure DevOps/TFS, Teams, etc.)
  • Basic understanding of UX


  • Excellent English writing and speaking skills are essential
  • Detail-oriented, organized, and proactive person to create precise, consistent, and clear documentation
  • Excellent cross-functional communication skills, requiring close interaction with Product Owners, UX/UI Designers, QA, Developers, and non-technical Stakeholders
  • Experience with API documentation (Swagger) is required
  • Experience with MS Office tools, SharePoint, HTML, Markdown
  • An ability to recognize areas for improvement, and provide proactive suggestions based on previous experience
  • Confidence in designing and delivering technical documentation according to DDLC and software documentation style guides
  • Ability to understand complex business and system requirements
  • An understanding of change control and document change management
  • ​Ability to work with the minimum of supervision

We offer:

  • Flexible working hours
  • A competitive salary and good compensation package
  • Best hardware
  • A masseur and a corporate doctor
  • Healthcare & sport benefits
  • An inspiring, comfy, clean and safe office

Professional growth:

  • Challenging tasks and innovative projectt
  • ​Meetups and events for professional development
  • An individual development plan
  • Mentorship program


  • Corporate events and outstanding parties
  • Exciting team buildings
  • Memorable anniversary presents
  • A fun zone where you can play video games, foosball, ping pong, and more.