Client Partner (#89)

Poland, Bulgaria, Ukraine
Work type:
Technical Level:
Job Category:
Business Development
Client Partnership
N-iX is an international company with Ukrainian roots that helps businesses across the globe develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in eight countries spanning Europe, the US, and Latin America. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies. 
Currently we are looking for a Client Partner to join our newly established Client Partnership organization. As a Client Partner, you will be working with both N-iX Delivery organization and our Key Clients Accounts representatives to maintain high level of satisfaction through multiple years of partnership and generate and convert mutually beneficial business opportunities. Among N-iX’s key accounts are well-known companies from Fortune 100 / Fortune 500 lists and well-established mature technology businesses that develop their flagship software products and systems with N-iX for some time already.
Client Partner will be closely working with Clients accounts during their post-sales stage with N-iX. He/she will utilize hunting and farming strategies to achieve account development goals with assigned Key Clients (up to 5 accounts).
  • Onboard N-iX’s new Client at the company’s organization and help deliver upon N-iX commitments on Client’s immediate and long-term needs
  • Facilitate regular N-iX performance reviews with a Client’s representatives (monthly/quarterly rhythm)
  • Support Client’s Renewals – ongoing SOWs/contracts and other commercial and legal documents of established cooperation framework
  • In cooperation with Delivery leadership develop and maintain Account growth and communication plans
  • Identify and track cooperation opportunities with existing and new Clients’ stakeholders/organizations
  • Identify and present relevant N-iX expertise, experience and case studies (or similar information) to effectively address open opportunities/client’s representatives’ needs
  • Identify and engage new stakeholders of a Client, develop and maintain Account stakeholders map
  • Analyze and address client satisfaction responses, manage incidents resolutions (if any); follow-up on action items.
  • Build and maintain account reports, developed for N-iX internal stakeholders’ usage, including N-iX Strategic Group on assigned accounts (regular and on-demand)
  • M. Sc in economics, computer science, applied math or similar
  • Master of Business Administration will be a plus
  • Previous experience working with multinational global IT technology businesses
  • 3+ years in IT Outsourcing business as part of technical, sales/, or account management teams.
  • Upper-intermediate + level of English
  • German, Spanish speaking skills will be a plus
  • Knowledge of the most common estimation techniques and ability to transform the estimates into Sales Quota
  • Understanding of the Management phases and processes
  • Understanding of Talent Management specifics in IT
  • Knowledge of Typical Services/Cooperation Models in IT and corresponding Billing Models
  • Business documentation and business correspondence. Understanding of how to prepare bids, offers, commercial proposals, RFIs, RFPs
  • Proficiency in business correspondence and communication with different level stakeholders (from middle management to C-level management)
  • Work with legal documentation. Being able to address cooperation, commercial, compliance and legal requirements on the opportunities to corresponding contract terms
  • Experience working with CRM (Salesforce, HubSpot or similar)
  • Proactive, outspoken, effective communicator and presenter, with high EQ
  • Disciplined, process/results driver

We offer:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Paid vacation days, sick leaves, and days off
  • Healthcare & Sport program
  • Medical insurance
  • Memorable anniversary presents
  • Corporate events and team buildings