Delivery Director (Healthcare industry) (#473)

N-iX is a software development service company that helps businesses across the globe develop successful software products. During 21 years on the market and by leveraging the capabilities of Eastern Europe talents the company has grown to 2000+ professionals with a broad portfolio of customers in the area of Fortune 500 companies as well as technological start-ups. N-iX has come a long way and increased its presence in eight countries -  Poland, Ukraine, Bulgaria, Sweden, Malta, the UK, the US, and Colombia. 

Currently, we are looking for a Delivery Director responsible for a number of strategic enterprise accounts and with Healthcare industry focus.
In the Delivery Director role you will be driving organization and supervision of necessary processes, teams, structure, and technology services composition to successfully deliver what N-iX clients expect to achieve their business goals. The Delivery Director will be the primary point of contact for clients during the delivery phase and will report directly to the VP Delivery.

Job Responsibilities:

• Ensure sustainable growth of the unit through excellence in building winning teams, managing delivery operations, and focusing on enterprise and strategic accounts
• Ensure development of enterprise and strategic accounts portfolio through delivering added-value services and solutions; establishing, maintaining, and executing long-term accounts development plans
• Participate in contract, pre-sales and price negotiation processes to sign the deal on favorable terms for the company
• Support team ramp-up and onboarding (from recruitment and forming teams to process establishment and stabilization)
• Manage efficient and scalable delivery unit structure, ensure implementation of the best software development and delivery practices to exceed customer expectations
• Ensure engagement methodology is followed by a team from opportunity assessment to project closeout
• Work closely with customer management to understand the business requirements for the project, develop effective working relationships and ongoing management processes for the project
• Manage customer expectations & relationships with client’s engineering professionals and business stakeholders; ensure client satisfaction from services delivery
• Explore additional business opportunities and drive future business through quality results
• Financial and contractual responsibility for engagement profitability
• Ensures high satisfaction and engagement of the team members; maintain a productive environment and N-iX culture across the sub-unit
• Manage and monitor sub-unit financial results
• Contribute and drive continuous improvement of the delivery management function.

 Required Experience and Skills:

• 8+ years of experience in IT
• 3+ years of experience as Delivery Director/Delivery Manager
• Knowledgeable of software design, development, test, and delivery methodologies
• Fluency in development methodologies as they relate to delivering and implementing IT solutions required
• Excellent judgment, interpersonal communication, analytical, and negotiation skills
• Ability to multi-task and alter direction easily to accommodate changing priorities
• Strong people management and client relationship skills
• Experience in successfully delivering services to Enterprises clients
• Experience in managing multiple distributed teams
• Proven background in managing different types of engagements (Fixed price, Time and Material, Outcome-based, SLA) and delivering solutions
• Strong service/client-oriented attitude, focus on outcomes
• Ability to manage multiple priorities across various business groups
• Excellent verbal and written communication skills
• Advanced level of spoken and written English

 Desirable:

• Experience in delivering software solutions for Healthcare / Life Sciences domains
• Technical background (software development, QA, DevOps, etc.)
• Experience in coaching, mentoring and conducting of trainings