We are looking for a talented Senior Technical Writer to join our team in Poland
About the project
Cleverbridge is a platform that provides global e-commerce and subscription billing solutions that help companies build long-term customer relationships and grow revenue streams. With its flexible, cloud-based billing and monetization platform, cleverbridge integrates seamlessly with client systems, simplifies subscription business models, and delivers an optimized online customer experience.
Responsibilities:
- Plan and create technical documentation for our ecommerce platform and APIs in cooperation with product managers
- Work closely with product owners to understand the how and why behind tools´ features
- Work with software development teams to document new and changing product features and offering, ensuring documentation accuracy, quality, and usability
- Organize and manage your work as part of a self-organized team and meet commitments.
- Work with other technical writers on information design & architecture, user experience, and process enhancements
- Get hands on with our platform & gather content for documentation by various means, including direct interaction and use of platform tools
- Manage publication of documentation websites via documentation solutions like MadCap Flare, Readme.io, and Docusaurus
- Contribute to improving our existing documentation and maintain platform knowledge
Requirements:
- Proficient spoken and written English
- Strong technical understanding of software, web technologies, and technical proficiencies in SaaS
- At least 5+ years of experience in writing technical publications for software products, ideally APIs
- Excellent verbal and written communications skills; ability to write clear and concise content
- University degree in Technical Communication or equivalent
- Knowledge of topic-based authoring, single-source publishing, and structured writing
- Efficiency with modern documentation technology stack based including Madcap, static site generators (Docusaurus), Jira, Git, and a docs-as-code approach
- Experience with development concepts and tools (source code management, code review, and CI/CD)
- Familiarity with and previous experience working in an agile environment which translates in grasping complex technical concepts and handling complex tasks in a timely manner
- Ability to operate under ambiguity and manage your own time
- Experience with XML, HTML, and CSS
- Precision and attention to detail
- Ability to think for yourself and creativity in conveying information most effectively.
- Familiarity with the Microsoft Writing Style Guide and the ability to write consistently in this style
We offer:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Paid vacation days, sick leaves, and days off
- Healthcare & Sport program
- Medical insurance
- Memorable anniversary presents
- Corporate events and team buildings
Poland
