N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in eight countries - Poland, Ukraine, Bulgaria, Sweden, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies.
We are seeking a highly skilled and motivated candidate to join us in the role of Vice President of Client Success to drive our expansion efforts in the North America market. The successful candidate will be responsible for building and maintaining strong relationships with key client stakeholders, including senior and executive management. This role will focus on understanding current client business, technology landscape, its needs and challenges, discovering new stakeholders and opportunities, and ensuring the company consistently exceeds client expectations.
Key Responsibilities:
- Client Relationship Management: Build and maintain relationships with senior/executive management stakeholders of our key clients in North America. Understand their needs and challenges, ensure the company meets their expectations. This involves regular communication and face-to-face meetings with client representatives, including senior management and C-level executives.
- Stakeholder and Opportunity Discovery: Leverage your geographical presence in the US to discover new stakeholders and opportunities within the existing client portfolio. Identify opportunities to expand our business and maintain a high level of client satisfaction.
- Client Engagement Support: Provide support, where necessary, to our client engagement team in winning business opportunities from the US and Canada. Utilize your experience and expertise to influence stakeholders and navigate complex decision-making processes.
- Portfolio Growth: Drive the growth of our US customer portfolio. Utilize strategic thinking, industry expertise, problem-solving skills, and client relationship management expertise to ensure our company meets its growth objectives.
- Team Management: At the initial stage, this role does not involve managing direct subordinates. However, the ability to collaborate with, influence and lead cross-functional teams is crucial.
Performance Metrics:
The main Key Performance Indicator (KPI) for this role is the growth of our US customer portfolio. This includes, but is not limited to, revenue growth, client satisfaction and retention, and client portfolio expansion.
Required Experience and Skills
- Prospective candidates should have a proven track record in client relationship management and strategic growth roles, preferably at the executive level.
- Exceptional communication skills, strategic thinking
- Ability to navigate complex business environments are essential for success in this role.
- Proven track record of nurturing accounts throw cross sale and up sale
- Experience in management consulting within IT domain
- Proficiency in Cloud and BigData or any other mainstream technology
- Knowledge within fintech or manufacturing domains is a plus
We offer:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Paid vacation days, sick leaves, and days off
- Healthcare & Sport program
- Medical insurance
- Memorable anniversary presents
- Corporate events and team buildings
United States
