Senior Technical Writer (#1477)

N-iX is looking for a passionate, skilled and motivated Senior Technical Writer to join the team.

Our client:

Cleverbridge provides ecommerce and subscription management solutions for monetizing digital goods, online services and SaaS. The company offers a cloud-based ecommerce platform that simplifies recurring billing, optimizes the customer experience and offers comprehensive global compliance and payment capabilities. Leveraging Cleverbridge expertise, technology and services, B2C and B2B clients acquire more customers, improve retention and grow their revenue in international markets. The company is headquartered in Cologne, Germany, with offices in Chicago, San Francisco, Tokyo and Taipei.

Responsibilities:

• Plan and create technical documentation for our e-commerce platform and APIs in  cooperation with product managers 
• Work closely with product owners to understand the how and why behind tools´  features 
• Work with software development teams to document new and changing product  features and offering, ensuring documentation accuracy, quality, and usability
• Organize and manage your work as part of a self-organized team and meet  commitments 
• Work with other technical writers on information design & architecture, user  experience, and process enhancements 
• Get hands-on with our platform & gather content for documentation by various  means, including direct interaction and use of platform tools 
• Manage publication of documentation websites via documentation solutions like  MadCap Flare, Readme.io, and Docusaurus 
• Contribute to improving our existing documentation and maintain platform  knowledge 

Requirements:

• Spoken and written English at native-speaker level 
• Strong technical understanding of software, web technologies, and technical  proficiencies in SaaS 
• At least 5+ years of experience in writing technical publications for software  products, ideally APIs 
• Excellent verbal and written communications skills; ability to write clear and concise  content 
• University degree in Technical Communication or equivalent 
• Knowledge of topic-based authoring, single-source publishing, and structured  writing 
• Efficiency with modern documentation technology stack including Madcap, static  site generators (Docusaurus), Jira, Git, and a docs-as-code approach 
• Experience with development concepts and tools (source code management, code  review, and CI/CD) 
• Familiarity with and previous experience working in an agile environment which  translates in grasping complex technical concepts and handling complex tasks in a timely  manner 
• Ability to operate under ambiguity and manage your own time 
• Experience with XML, HTML, and CSS 
• Precision and attention to detail 
• Ability to think for yourself and creativity in conveying information most effectively
• Familiarity with the Microsoft Writing Style Guide and the ability to write  consistently in this style