Senior UI/UX Designer with Business Analyst skills (#1556)

About the customer and the project:

In the fast-changing shipping world, ZIM Integrated Shipping Services has set itself apart as an independent carrier with a fresh, unique approach.
ZIM’s strategy as a global niche carrier offers distinctive advantages to customers worldwide. They have created a smart, efficient network that ensures stable, reliable services; with a mission to focus on the needs of our customers, which stand at the heart of all our decisions.

ZIM operates in select trades, where it has a competitive advantage and where it can provide superior service. In these trades, ZIM is a significant player with a sizable market share. We maintain a flexible partnership approach with other major carriers, and our new line structure is a much-needed alternative to customers concerned about the current alliance-dominated market.
We make the most of our flexibility and creativity to provide premium services and solutions adapted to our customer’s evolving needs. Our professionalism is built on decades of experience and skill, and a history as trailblazers in the container shipping business.
With a proud, decades-long heritage, ZIM maintains a position as a top industry performer dedicated to efficiency and profitability, as we continue to deliver exceptional service to our customers

Аbout the Role:

This role is responsible for researching, defining problems and designing useful (and usable) systems, which assist our internal expert users in performing very complex data-driven tasks. 
This is a key leadership role in our agile team, a heterogenic group of developers, analysts, product managers and stakeholders. It requires a unique mix of creativity, analytical thinking, communication skills, and agile mindset.
The products we design are key to ZIM’s business strategy and are regularly reported directly to ZIM’s C-level. 

Responsibilities:

• Lead research through user interviews, stakeholder workshops, contextual observations, artifact analysis and other methods of collecting needs and requirements. Maintain personal relationships with users and stakeholders to stay informed. 
• Discover, organize, and clarify business needs. Understand the domain, business processes, user tasks, existing flows and systems to anticipate requirements, uncover areas for improvement and get immersed in complex domains to understand deep currents.
• Help prioritize initiatives and build a product roadmap
• Design product solutions which address these requirements, while considering an appropriate level of complexity for the scope and priority
• Simplify complex content and ideas into functional, usable interfaces
• Communicate design concepts and negotiate with stakeholders and developers to arrive at a design that supports both the business and a strong user experience
• Generate user stories, wireframes, diagrams, and flows which capture the design in just enough detail to successfully serve the development team
• Support and participate in the development process of both front-end or back-end functionality, during development and testing
• Continuously test and analyze user performance throughout the development cycle 
• Provide leadership, training, coaching, and guidance to junior staff.
• Serve as a liaison between the business, the users, the developers and the product.

Requirements:

• An ability to listen. Actively, honestly, empathically. 
• Exceptional analytical and conceptual thinking skills. The ability to conceptualize, generalize, and see patterns, think in systems. Have experience applying root-cause analysis. Be able to define problems, collect data, establish facts, and draw valid conclusions independently. 
• An ability to communicate. Work with multiple stakeholders and team members, and need to be able to convey needs, requirements, and solutions to different departments and skill sets. 
• 8+ combined years of UX/UI/HF Design, Research, Product Design, containing at least one of the below:
  - 5+ years of experience in leading user experience, human factors, product design.
  - 3+ years in business analysis, product management, systems engineering or other related fields
• Good understanding of user centered design, information architecture, and human factors.
• People skills, with the ability to engage diplomatically with users, stakeholders and team to communicate changes, probe for answers, persuade and be persuaded. 
• Be able to understand priorities and shape solutions accordingly 
• Ability to manage multiple assignments and implement projects
• A bachelor’s degree in design, engineering, business or related fields 
• Bonus: experience working with multi-functional 
• Bonus: experience in Agile Methodologies 
• Bonus: experience leading and supporting successful projects.