Senior Java Engineer (Support Team) (#1677)

Ukraine, Colombia
Work type:
Technical Level:
Job Category:
Software Development
Largest student transportation provider

N-iX is looking for a Lead/Senior Support Engineer to join our team.

About the project:

Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. 

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. 



  • 5+ years JAVA development experience
  • Strong knowledge of AWS services (Lambda, redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
  • Experience with non-relational databases (DynamoDB)
  • Leadership background
  • Upper intermediate English level
  • Excellent communication skills
  • Strong analytical skills


Would be a plus:

  • Experience in technical support (issues troubleshooting)
  • Experience with Angular 10+ for UI development
  • Knowledge of RDBMS (MySQL or PostgreSQL)
  • Experience with OpenSearch (or alternatives like Elasticsearch, etc)
  • NodeJS development experience



  • Lead the team of support engineers
  • Own support tickets and conduct troubleshooting within the existing tools and services
  • Investigate Technical Issues: reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms
  • Assess an issue’s scope and propose a solution
  • Work with internal cross-functional teams to figure out technical problems
  • While solving technical issues, demonstrate deep understanding of the product value and communicate it clearly to technical and non-technical audiences
  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • Document support ticket resolution and apply these fixes for customers

We offer:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits