N-iX is looking for a Lead/Senior Support Engineer to join our team.
About the project:
Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts.
N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America.
Requirements:
- 5+ years JAVA development experience
- Strong knowledge of AWS services (Lambda, redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
- Experience with non-relational databases (DynamoDB)
- Leadership background
- Upper intermediate English level
- Excellent communication skills
- Strong analytical skills
Would be a plus:
- Experience in technical support (issues troubleshooting)
- Experience with Angular 10+ for UI development
- Knowledge of RDBMS (MySQL or PostgreSQL)
- Experience with OpenSearch (or alternatives like Elasticsearch, etc)
- NodeJS development experience
Responsibilities:
- Lead the team of support engineers
- Own support tickets and conduct troubleshooting within the existing tools and services
- Investigate Technical Issues: reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms
- Assess an issue’s scope and propose a solution
- Work with internal cross-functional teams to figure out technical problems
- While solving technical issues, demonstrate deep understanding of the product value and communicate it clearly to technical and non-technical audiences
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Document support ticket resolution and apply these fixes for customers
We offer:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
Ukraine, Colombia
