Lead Support Engineer (Java) (#1695)

Ukraine, Colombia
Work type:
Technical Level:
Job Category:
Software Development
Largest student transportation provider

N-iX is looking for a Lead Support Engineer to join our team.

About the project: 

Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. 

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. 


  • Experience in team leadership
  • 5+ years of Java experience
  • Strong knowledge of  Java, J2EE (v 1.8)
  • Experience with JSF
  • Strong skills in RDBMS systems development (preferably Oracle, MS SQL would be a plus)
  • Understanding of CI/CD best practices with GitHub and Jenkins stack

Would be a plus:

  • Experience working with support project
  • Knowledge of main Oracle Cloud functionality (VMs, load balancing, Oracle DB)
  • Experience with MS SQL
  • Basic Knowledge of Quartz for background jobs definition


  • Own support tickets and troubleshooting within the existing tools, and services 
  • Investigate Technical and Administrative Issues: reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms
  • Quantify an issue’s scope and propose a solution
  • Working with internal cross-functional teams to solve technical problems
  • Solving technical/administrative problems, demonstrating product value, and communicating clearly and effectively to technical and non-technical audiences
  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • Document support ticket resolution and apply these fixes for customers

We offer:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits