Senior Technical Content Writer (B2B, part-time option) (#2190)

About our client
Our client is a pioneering software company specializing in digital identity verification and mobile technology solutions. They leverage artificial intelligence to develop cutting-edge products that enable seamless mobile banking experiences and advanced identity verification systems. Their innovative solutions, which include mobile check deposits, streamlined account opening processes, and facial recognition technology for document verification, are transforming how financial institutions and other organizations interact with their customers in our increasingly digital world.

About the role
As a Senior Technical Content Writer, you will be an integral member of our client's global product management team, leading the creation of high-quality technical documentation materials. You will collaborate closely with cross-functional teams, ensuring accuracy, clarity, and adherence to industry standards. Your role involves synthesizing complex technical information into user-centric content, contributing to content strategy, and maintaining a consistent voice across various platforms. This position requires a deep understanding of technology, excellent project management skills, and a proven track record in creating impactful technical content.

What will you do?

• Develop clear and comprehensive technical documentation, including internal documentation, guides, and FAQs, that effectively communicate complex concepts.
• Work closely with subject matter experts, developers, and other stakeholders to gather information and ensure accurate representation of technical details in the documentation.
• Tailor content to various audience levels, from business-users to technical experts, ensuring information is accessible and relevant to the intended readers.
• Contribute to documentation planning, outlining content structure, and maintaining documentation schedules to meet project deadlines.
• Utilize documentation tools and systems proficiently, contributing to the development of a centralized documentation hub, streamlining documentation across multiple products for a cohesive user experience.
• Acquire a deep understanding of products, features, and technologies to accurately convey information to users.
• Actively seek and incorporate feedback from customers and internal teams to continuously improve documentation quality.
• Create and update API documentation, ensuring clarity and completeness for developers integrating with the system.

Required skills and experience

• Bachelor's Degree in English, Technical Communication, Computer Science, or a related field, OR equivalent work experience in technical writing and documentation.
• 4+ years of relevant experience in technical writing or content creation.
• Demonstrated ability to convey complex technical information in a clear and understandable manner.
• Strong capacity to work effectively with cross-functional teams, subject matter experts, and stakeholders.
• Excellent organizational skills to structure information logically for effective documentation.
• Thoroughness in reviewing and editing content to maintain accuracy and consistency.
• Efficient time management and task prioritization skills to meet documentation deadlines.
• Proficiency in using documentation tools and systems.
• Aptitude for troubleshooting and addressing challenges in the documentation process.
• Openness to feedback and willingness to iterate on documentation based on user and team input.

Nice to have

• Portfolio or work samples demonstrating ability to create effective technical documentation.
• Experience in the financial technology or identity verification sectors.
• Familiarity with API documentation and developer-focused content creation.
• Knowledge of artificial intelligence and machine learning concepts.
• Experience with agile development methodologies.