Middle Technical Writer (#3280)

N-iX is looking for a motivated and experienced Technical Writer to join our value team. Within this role, the person will be responsible for developing comprehensive documentation that meets organizational standards. This role is a key contributor to the client’s ongoing growth. Our client is a forward-thinking, growth-oriented healthcare services and technology company that provides state-of-the-art pharmacy solutions.

Responsibilities:

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with Development and Product leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Suggests changes to senior management using data to support your recommendations
• Maintains teams’ confidence and protects operations by keeping information confidential
• Performs periodic reviews and analyses of current documentation to make sure nothing is outdated

Requirements:

• 2- 4 years of proven industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Detail-oriented, analytical, and inquisitive; a life-long learner
• Ability to work independently and with others
• Extremely organized with strong time-management skills