Senior/Lead Java Support Engineer (#3503)

REFERRAL BONUS
$1000
Colombia, Ukraine
Work type:
Office/Remote
Technical Level:
Leader
Job Category:
Software Development
Project:
Largest student transportation provider

N-iX is looking for a Lead Support Engineer to join our team. Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. 

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. 

Requirements:

  • 4+ years of Java development experience (JAVA 8)
  • Strong knowledge of AWS services (Lambda, Redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
  • Experience with non-relational databases (DynamoDB)
  • Experience in technical support (issues troubleshooting)
  • Leadership background
  • Upper intermediate English level
  • Excellent communication skills
  • Strong analytical skills
  • Readiness to have business trips abroad

Would be a plus:

  • Experience with Angular 10+ for UI development
  • Knowledge of RDBMS (MySQL or PostgreSQL)
  • Experience with OpenSearch (or alternatives like Elasticsearch, etc)
  • NodeJS development experience

Responsibilities:

  • Lead the team of support engineers
  • Own support tickets and conduct troubleshooting within the existing tools and services
  • Investigate Technical Issues: report problems and bugs, identify the issue’s root cause, and describe the issue’s symptoms
  • Assess an issue’s scope and propose a solution
  • Work with internal cross-functional teams to figure out technical problems
  • While solving technical issues, demonstrate a deep understanding of the product value and communicate it clearly to technical and non-technical audiences
  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • Document support ticket resolution and apply these fixes for customers

 

We offer*:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits

*not applicable for freelancers

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