Middle Technical Writer (#3960)

South America
Work type:
Office/Remote
Technical Level:
Middle
Job Category:
Technical Communication
Project:
High growth healthcare technology company

N-iX is looking for a motivated and experienced Technical Writer to join our value team. Within this role, the person will be responsible for developing comprehensive internal and external-facing documentation that meets organizational standards. This role is a key contributor to the client’s ongoing growth. Our client is a forward-thinking, growth-oriented healthcare services and technology company that provides state-of-the-art pharmacy solutions.

  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
  • Independently gather information from subject matter experts to develop, organize, and write user manuals, product catalogs, data dictionaries, release notes, technical specifications, onboarding materials, processes, and API documentation.
  • Create diagrams, flowcharts, and visuals to support written content.
  • Maintain version control and change tracking for documentation across product releases.
  • Enforce and evolve documentation standards, company style guides, and templates.
  • Advocate for documentation quality and usability across teams.
  • Work with Development and Product leads to identify all documentation requirements.
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
  • Maintain teams’ confidence and protect operations by keeping information confidential.
  • Performs periodic reviews and analyses of current documentation to ensure nothing is outdated.
  • Participate in all Scrum events - daily stand-ups, sprint planning, sprint retrospectives, backlog grooming, and product demos to stay current with product updates and new features.

Requirements:

  • Minimum of 2 years of experience as a Technical Writer in a software development environment.
  • Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
  • Strong understanding of document development lifecycle (DDLC).
  • Experience in writing technical content for APIs - mandatory. SaaS products/Developer tools - nice to have.
  • Proven ability to quickly learn and understand complex topics.
  • Previous experience writing documentation and procedural materials for multiple audiences.
  • Superior written and verbal communication skills, with a keen eye for detail.
  • Ability to work independently and manage multiple projects simultaneously.
  • Ability to work independently and with others, covering US Eastern Time Zone (GMT-4).
  • Extremely organized with strong time-management skills.
  • Advanced skills in documentation tools and technologies.

Nice to have:

  • Familiarity with UX/UI design principles.
  • Experience using API testing tools (e.g., Postman, Swagger).
  • Experience in adjusting and creating document styles using CSS.

Education:

  • A bachelor's degree in English, communications, or a degree in a technical field such as IT, computer science, healthcare, or engineering.

Languages:

  • English – Advanced. Excellent command of English with strong grammar, spelling, and writing clarity.

 

We offer*:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits

*not applicable for freelancers

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