Senior Customer Engagement Manager (#4044)

N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in nine countries -  Poland, Romania, Ukraine, Bulgaria, Sweden, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies.

We are looking for Senior Customer Engagement Manager to join our team business development team. 

Functions:

• Coordination and ownership of the overall sales process, from initial contact to the contract execution
• Management of inbound pipeline, evaluating the most prospective opportunities, and developing and implementing strategies to convert them into new business
• Prepare related documentation and artifacts as part of the client's offering (proposals, commercial offers, RFI/RFP responses, tender documentation, targeted presentations, etc. necessary to convert an enterprise-size client)
• Keeping an accurate database of developed artifacts and maintaining proper and systematic CRM records (SalesForce)
• Tight cooperation with internal company units/stakeholders and following established processes to ensure smooth project kick-off
• Acting in compliance with all Company Policies & Procedures

Requirements:

• Min 5+ years of experience working as EM/Sales Manager, SPM/Delivery Manager, and Tech/QA Lead directly involved in customer communication, qualification, business needs understanding, able to construct clear sales messages and work on sales strategy within the presales team
• M.S./M.A. degree
• English - advanced; German, or other foreign language will be an advantage
• Lead qualification and the client’s business need understanding
• Sales process management, including internal and external stakeholders management
• Sales documentation preparation, with availability to address customer, needs up to the point within predefined sales strategy and business model
• Sales strategy development and implementation within a joint presales team
• Company presentation from the perspective of expertise, portfolio and delivery capabilities
• IT industry knowledge and IT outsourcing specifics (SDLC, Software Development Methodologies, Technologies, Estimation Techniques, PM practices, sales quota preparation etc.)
• IT industry sales (outsourcing in particular), such as emotional intelligence, prospecting, negotiations, deal closure etc.
• Typical Services/Cooperation Models of the IT Outsourcing Industry and Billing Models
• Business communication, correspondence, and business ethics
• High analytical skills (ability to analyze and recognize potential client's needs and find appropriate solutions)
• Strong project management and risk management skills
• Time management and self-organization skills
• Result orientation and ability to provide results in short-term
• Superior presentation skills
• Proactiveness, ability to multitask
• Available for business travel