Cloud Infrastructure Engineer (#5381)

N-iX is looking for Cloud Infrastructure Engineer to join the team

Client Overview
Our client is a global provider of technology-enabled claims management and repair-network services for leading insurers and automotive partners. They operate a large, distributed technology function supporting business and clients across multiple regions worldwide.

Project Description 

The client's Global Server Support team maintains and operates the Microsoft 365 and Azure cloud platforms that underpin the organisation's infrastructure across multiple regions. Following the departure of a senior team member, we're looking for a Cloud Infrastructure Engineer to plug a capacity gap and keep critical workplace and platform services running smoothly through to year-end. The team grew out of on-premises Microsoft computing and has evolved into a combined Azure platform engineering and modern workplace capability, so the role blends both areas rather than being a pure platform-engineering or pure modern-workplace position.

Role Description 

We're looking for a competent, self-sufficient Cloud Infrastructure Engineer to support the Global Server Support team across both the Modern Workplace (M365) and Azure cloud infrastructure estates. The role is hands-on and delivery-focused — picking up work with minimal supervision and taking routine load off the existing team. 

Responsibilities:

• Provide day-to-day operational support across Microsoft 365 and Azure, acting as an escalation point for incidents raised through the Global Service Desk in an ITIL-aligned environment. 
• Work across the full M365 / Modern Workplace stack — Exchange Online, Entra ID and Conditional Access, security and compliance tooling — keeping the environment stable and secure. 
• Support the Azure cloud infrastructure that underpins the development and DevOps work streams (the team does not own network infrastructure and does not perform DevOps itself). Take routine and assigned workplace and platform tasks off the existing team to free up their capacity for higher-priority work. 
• Contribute to problem management and root-cause analysis to deliver lasting fixes, not just quick restores. 
• Monitor capacity, performance, and availability of cloud services, supporting proactive issue detection across the global estate.
• Maintain security compliance across Microsoft cloud services, applying remediations and changes without business disruption. 
• Support scheduled maintenance — patching, upgrades, certificate renewals, and lifecycle management of cloud resources.

Requirements:

• 3+ years of hands-on experience in cloud infrastructure
• Strong Microsoft background, ideally having progressed from an on-premises infrastructure route into cloud — this foundation matters more than ticking every individual box
• Solid, hands-on M365 / Modern Workplace experience across the platform; the workplace side is where the team most needs support.
• Working knowledge of Azure cloud infrastructure — administration, governance (RBAC, PIM, policy, subscription structure), monitoring, and maintenance.
• Proficiency in PowerShell and Azure Automation for routine operational tasks.
• Experience with Microsoft 365 and Azure security hardening, patching, certificate and lifecycle management across a global estate.
• Comfortable within ITIL-aligned processes (incident, problem, change, request fulfilment).
• Self-driven, organised, and effective working remotely, able to manage priorities and operate with minimal supervision.
• Excellent written and verbal English, able to convey technical concepts to technical and non-technical audiences.
• Experience working within large, complex, distributed organisations across multiple regions and time zones.

Nice to have 

• Microsoft Purview (DLP, retention, eDiscovery) and Power Platform governance.
• Cloud networking awareness (VNets, NSGs, firewalls, private endpoints, routing).
• Infrastructure as Code (Terraform, Bicep, ARM) — useful, though the role is not IaC-heavy.
• Cloud observability tooling (Azure Monitor, Log Analytics, Grafana) and SRE / reliability principles.
• Microsoft certifications (e.g. Azure Administrator Associate).