N-iX is a global software development company founded in 2002, connecting over 2,400+ tech professionals across 40+ countries. We deliver innovative technology solutions in cloud computing, data analytics, AI, embedded software,IoT, and more to global industry leaders and Fortune 500 companies. Join us to create technology that drives real change for businesses and people across the world.

We are looking for a skilled Coupa System Administrator to join our team. This role ensures smooth system performance by managing incidents, troubleshooting issues, supporting end users, and maintaining system configurations.

Key Deliverables

• Timely resolution of incidents and service requests based on SLA targets
• Enables high system availability and performance
• Effective communication to end users during incidents and changes
• Minimal disruption during Coupa releases and updates
• Continuous improvement of support processes

Core Responsibilities

• Incident Management & Support: Monitor, log, prioritize, and resolve incidents
• Troubleshooting: Diagnose and fix procurement, invoicing, and supplier issues
• End User Support: Communicate and assist users effectively
• System Administration: Manage roles, access, and configurations
• Change & Release Support: Assist in deployments and UAT
• Continuous Improvement: Enhance processes and documentation

Role Requirements

• Strong communication and customer-service mindset
• Experience with Coupa administration
• Understanding of Source-to-Pay processes
• Experience with incident management and troubleshooting Familiarity with ticketing tools